Terms
of sale

Every order on maderomotors.com is sold by Maderomotors LLC, a Florida limited liability company with its store and warehouse at 2900 NE 2nd Ave, Miami, FL 33137. We are an authorized dealer for the brands we carry — we are not a marketplace and we do not drop-ship from third parties.

Prices are in US dollars and shown on each product page. Florida sales tax of 7% is calculated at checkout and shown before you confirm. Any price struck through is the manufacturer's suggested retail price for that model.

If a product is listed at an obviously incorrect price because of a technical error, we will contact you and either honour the intended price with your agreement or cancel the order and refund you in full. We will not charge you a higher amount than the total you confirmed.

Submitting an order is an offer to buy. The contract forms when we confirm availability and delivery with you, which we do by phone or email within one business day. Until then no sale exists and nothing is charged.

We may decline an order if the item is out of stock, if the delivery address is outside the area we serve, or if we cannot verify the order.

We accept the payment methods shown at checkout. You are charged only after we confirm your order. If you pay by bank transfer, we hold the item for 24 hours while the transfer clears.

Where financing is offered, the loan is provided by the financing partner, not by us. Their terms, approval decision and repayment schedule are between you and them. We receive the purchase amount and remain responsible for delivering your order and for honouring these terms.

Before it ships: you can cancel any order at no cost, for any reason. Email info@maderomotors.com with your reference number (it starts with MM-). We refund the full amount to your original payment method within 5 business days, and we release any financing authorization so you owe nothing.

After it ships: the order can no longer be cancelled, but it can be returned under our returns policy.

If we cancel: if we cannot fulfil your order, we tell you why and refund you in full. You are never charged for an order we cannot deliver.

Shipping options, costs and timeframes are set out on our shipping page. Full-size bikes ship by freight with a scheduled delivery appointment, not as a parcel left at the door.

Title and risk of loss pass to you on delivery, or when you collect the item at our store. Inspect your order on arrival and tell us within 48 hours if anything arrived damaged, with photographs — we handle the carrier claim, not you.

Unused items in original packaging can be returned within 14 days of delivery or collection. Full conditions and exclusions are on our returns page. Refunds go back to the original payment method; if you financed the purchase, we notify the financing partner and your balance is adjusted accordingly.

Every bike we sell carries the manufacturer's two-year warranty on frame and motor. We are an authorized dealer for all the brands we carry, so we file the claim on your behalf. The warranty does not cover wear items, crash damage, water damage, or modifications made after purchase.

Riders must be 18 or older to purchase. Our range includes Class 2 and Class 3 electric bicycles as well as off-road electric dirt bikes. Off-road models are sold for private property and off-road use only and are not street legal in most jurisdictions.

Rules for e-bikes, helmets and where you may ride vary by state and city. You are responsible for knowing and following the law where you ride. If you are unsure which class a model is, ask us before you buy — we would rather answer than have you receive something you cannot legally use.

Our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses. Nothing here limits liability that cannot be limited under Florida law, and none of it affects your statutory consumer rights.

These terms are governed by the laws of the State of Florida. Any dispute goes to the state or federal courts located in Miami-Dade County, Florida.

Email info@maderomotors.com or visit us at 2900 NE 2nd Ave, Miami, FL 33137, Mon–Fri, 10am–7pm. We answer within one business day.